Return Policy

Our Return Policy

We want you to love every Fetch Goodies product. If something isn't right, we're here to help.

30-Day Return Window

We accept returns within 30 days of your delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.

How to Start a Return

Email us at support@fetchgoodies.com with your order number and reason for return. Our team will respond within 1–2 business days with next steps.

Refunds

Once your return is received and inspected, we'll process your refund to the original payment method within 5–7 business days. You'll receive an email confirmation when it's done.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us immediately at support@fetchgoodies.com with a photo and your order number. We'll resolve it quickly at no cost to you.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned once opened: waste bags, puppy pads, and washable pee pads.

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